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Support Center » Knowledgebase » Update to PCE Client software to address issues with Microsoft Internet Explorer versions 8
 Update to PCE Client software to address issues with Microsoft Internet Explorer versions 8
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Update to PCE Client software to address issues with Internet Browsing using Microsoft Internet Explorer versions 7 and 8.

Problem - The presence of PCE client software on a computer where Microsoft Internet Explorer version 7 or 8 is the default Internet browser causes problems when accessing web sites through it. Symptoms experienced include:

Slow rendering of web pages
Timeout errors when accessing web pages
Missing components in web pages

 

Solution

The latest version of Policy Central Enterprise (v3.0.0.9) includes client software specifically designed to address this issue. This update is recommended for all users of Microsoft Operating Systems and Internet Explorer Browsers. The update is in the form of a server and automatic client update similar to previous updates to v3 Policy Central Enterprise software.

The update process is performed through the PCE Console and there is no need to suspend usage whilst it takes place. Updated client software will be sent automically to computers that connect the PCE Server.

 

Obtaining The v3.0.0.9 Update

Your PCE server periodically checks our central server for possible updates. If a possible update is detected, the 'update available' indicator in the top right of the console will flash.

Select the 'Update' option from the'System Options' menu to display the update menu.

Select 'Download Now' to download the update files. Once they have downloaded, a new page will be displayed confirming the default client upgrade options. Select the 'Apply Now' button at the bottom of this page to begin the update.

Close all Browser windows. A dialog will be displayed once the update is complete.

The new server and client software versions can be confirmed by double-clicking your 'Account ID' at the top of PCE Console.

Client computers will receive updated client software immediately after they log on and will activate this the next time they are restarted, unless alternative settings have been specified in the 'PCE Client Update Options' from the 'General' tab.

 


Article Details
Article ID: 78
Created On: 4 Mar 2010 2:22 PM

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